Steinveien 15, 8310 Kabelvåg
Terms and Conditions for www.lofotenglass.com
1. General Information
Homepage www.lofotenglass.com Operated by Lofoten Glass, located at Steinveien 15, 8310 Kabelvåg, and email post@lofotenglass.com. These terms and conditions apply to all purchases on our website and govern the relationship between Lofoten Glass and our customers.
2. Prices and Payment
All prices on www.lofotenglass.com are stated in NOK and include VAT (Value Added Tax). Shipping costs are calculated at checkout and depend on the delivery address. Payment can be made via Visa, Mastercard, Klarna, and Vipps. We do not store any payment information, as all transactions are processed by secure third-party solutions.
3. Shipping and Handling
We ship our products to customers in Norway and ensure secure packaging of all glass items. Delivery time is typically 3–7 business days. Delays may occur during peak seasons or due to the carrier's capacity. Customers will receive a confirmation with a tracking number once the package has been sent. Shipping costs are displayed at checkout before completing the purchase.
Viktig: Ved mottak av varer bør kunden kontrollere pakken for eventuelle skader. Ta umiddelbart kontakt med oss om det er synlige skader på emballasjen eller varen.
4. Right of Withdrawal and Returns
You have a 14-day right of withdrawal in accordance with Norwegian law. The right of withdrawal applies from the day you receive the item. Due to the fragility of glass products, it is important that the item is returned in its original packaging and in unused condition. The customer is responsible for secure packaging when returning the item. Return shipping costs are borne by the customer.
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5. Complaints
We strive for high quality in our glass art, but if the product has a defect or fault, you can file a complaint within a reasonable time. Please email post@lofotenglass.com with a description of the issue, order number, and photos. If the complaint is approved, we will offer a replacement item or refund the amount. Damage during transit must be reported immediately upon receipt.
6. Privacy Policy
We process personal data in accordance with our privacy policy and applicable data protection laws. You can read more about how we handle personal data on our privacy page. In short, we only store information necessary to process your order and share this information only with our delivery and payment partners.
7. Cookies
Our website uses cookies to enhance the user experience and analyze traffic. By using www.lofotenglass.com you consent to our use of cookies. Learn more about our use of cookies in our privacy policy.
8. Contact Information
For inquiries about orders, returns, complaints, or other questions, you can contact us in the following ways:
- Adress: Steinveien 15, 8310 Kabelvåg
- E-mail: post@lofotenglass.com
